The Home Depot

Customer Service

May 2020 • Seattle, WA

What I liked

The pay was good and I liked the people that I worked with. I appreciated the variety of what I did, particularly when I did order fulfillment and helped people with projects that they came in with.

What I wish was different

Rude customers made the job draining at times.

Advice

Asking for help is invaluable, especially to prevent injuries. n

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order fulfillment

April 2019 - November 2021 • Colerain Township, OH

What I liked

I liked being able to walk around the store and work with my team members in order to complete our daily tasks. Asking for help from anyone is the best because almost everyone is ready to help.

What I wish was different

The management and their inability to acknowledge hard work from departments that are in the background. The lack of security in knowing you’re heard and seen.

Advice

Be aware that working as hard as you can and picking up the slack from others isn’t going to give you acknowledgement from anyone. Do things that make you proud, don’t try to please others who don’t even look your way. It can get lonely.

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Cashier

March 2021 • Flagstaff, AZ

What I liked

I liked the interview process and the efficiency that it had. It was a quick easy and painless experience. When hired on too, the onboarding was easy and slow.

What I wish was different

The management I was getting involved with and how it has shaped the way work goes.

Advice

Dont be afraid to ask questions and dont be afraid to advocate for yourself in this job and every job. A company is not a company without its employees.

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Order Fulfillment Associate

June - August 2021 • Parsippany-Troy Hills, NJ

What I liked

What I wish was different

I wish there had been more comprehensive training.

Advice

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Customer service clerk

June - August 2021 • Salem, OR

What I liked

Customer service aspect, I love talking to people and learning about The Home Depot's really good customer support and business strategies.

What I wish was different

More hours availability.

Advice

Work in retail at least once in your life it is really good experience and you will learn a lot about yourself and work styles.

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Cashier

June - August 2021 • Ashland, OH

What I liked

My coworkers and seeing the satisfaction on customer's faces when helping them out.

What I wish was different

I wish the store was more well managed.

Advice

Not everyone is going to be friendly, so you must be the bigger person. Bite your tongue, smile, and be nice.

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Garden Associate

May 2021 • Orange, CA

What I liked

I liked the summer barbecue and other free things they would occasionally give us in the lunch room.

What I wish was different

A less menial task and better customers.

Advice

Do not take customer's frustrations personally.

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Tool Rental Associate

June - August 2021 • Fort Worth, TX

What I liked

Getting to help everyone, whether it be a contractor looking for a specific piece of equipment, or a homeowner looking for advice on what tool is needed for their job.

What I wish was different

Advice

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Cybersecurity Intern

May - July 2021 • Atlanta, GA

What I liked

I highly recommend doing an internship with The Home Depot. I had an amazing time working for the Third-Party Risk & Compliance Team as a Systems Engineer and the engagement was very high. Along with an intern partner, we met with our manager and mentor almost daily and they helped us learn the skills to succeed in the role. Alongside that, we had weekly mentor circles with 2 employees from other sides of the company to help us gain more professional development skills, had exposure to executive leadership in the company, and be a part of many activities to engage teamwork virtually.

What I wish was different

I never really had any issues, but mostly due to the fact I could count on my immediate leadership and partner for guidance and trust. I think what the overall internship program could have done is let interns meet each other prior, or have an intern partner they could be with so that they could keep in touch back and forth. The first day of the internship and it wouldn't have been as amazing without my intern partner going through it with me.

Advice

Take advantage and meet everyone...even if they are not a part of the intern program at the company! Everyone loves engaging with the interns, and this allowed us to build networks in different areas of the company. One specifically with a product manager for a whole different area, who gave me the most important piece of advice that would stick with me...and it is to speak up. No one can read your mind and no one knows unless you tell someone; whether it be looking for a promotion, speaking against something, or even your feelings towards something or someone.

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Retail Salesperson

June 2018 • Omaha, NE

What I liked

Good coworkers, tight knit community of employees, low power distance, open door policy, good hours, hard work

What I wish was different

Management more open to employee suggestions

Advice

It’s a great job if management likes you

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Customer Service Representative

June 2020 • Nashville, TN

What I liked

Being in customer service has taught me how to remain professional in any situation. I learned a lot about teamwork and how to work different systems on the computer.

What I wish was different

Some of my coworkers did not do their best, despite having worked there longer than me. It took me a while to understand that not everyone has to cater to your feelings as a coworker.

Advice

Embracing difficult challenges and learning things quickly will help you and other coworkers. It is difficult to do your job well if other people constantly hold you back.

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Garden Sales Associate

April - August 2019 • Coraopolis, PA

What I liked

I liked the environment of the job and coworkers. Everyone was very welcoming and helped in every way they could to prepare me to work on my own.

What I wish was different

I wish my hours were different, being in the garden meant i had to be at work when the sun rose every morning.

Advice

One piece of advice I would give would be to just put in the effort necessary. The experience and learning is worth the effort it will take.

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Associate

May - August 2020 • Succasunna, NJ

What I liked

Had many great benefits during COVID

What I wish was different

Wish I was able to choose from a larger variety of hours

Advice

Work hard and be open to anything!

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Waterer

May - August 2021 • Baton Rouge, LA

What I liked

Good pay, easy work, good for introverts, comfortable dress code, agreeable customers

What I wish was different

early morning shifts, lack of communication from supervisors, not much interaction with co-workers

Advice

wear waterproof shoes when working in the garden center and expect to watch a lot of training videos and learning about hundreds of new products and plant varieties

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Sales Associate

December 2014 • Louisville, CO

What I liked

The scheduler was amazingly flexible for my school schedule, and the coworkers I had were amazing! They even brought me gifts for my birthday. Really amazing associates and great flexibility with scheduling.

What I wish was different

I wish the organization overall in the company was better. The managers could also be more associate-oriented rather than focusing solely on the numbers.

Advice

Make sure you clarify what you want your schedule to be as soon as possible so there isn't any confusion. Aside from that, do your job and all will be well. Another last piece of advice for any job, don't be afraid to befriend management; it will help you immensely.

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Seasonal

June 2018 • Beaumont, CA

What I liked

The other employees and management were all really welcoming and helpful.

What I wish was different

The way orders are taken at the paint desk. It can a be a bit all over the place sometimes.

Advice

It makes you learn to hustle and prioritize because during rushes sometimes professionals order a lot of product and orders could still be flying in from D.I.Y. customers.

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Sales Associate

August 2020 • Downingtown, PA

What I liked

I really like the working environment. Everybody is so helpful and nice. People care about each other.

What I wish was different

There is nothing much that should be changed besides the pay. Every associate that works at The Home Depot deserves slightly better pay for all of their hard work.

Advice

Always be nice to customers no matter how they treat you.

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Cashier

June - August 2020 • Bolingbrook, IL

What I liked

Nice staff, and relatively laid back work environment.

What I wish was different

I wish that i had started working there earlier.

Advice

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Sales

April 2020 • Lake Orion, MI

What I liked

I enjoyed working with my coworkers, and having something to do during a pandemic. I also appreciated that the company did its job to keep all of its employees safe. My store has only had one case of COVID-19, and we don't think they contracted it at work.

What I wish was different

I wish I had been given more training in different departments, as sometimes I would be called to other areas of the store I wasn't as knowledgeable about.